From the salesman Bob to the finance girl Courtney very easy buying experience

My wife and I just bought a Polaris slingshot . The service we got deserve more than five stars for everything but it wouldn't allow me to put it there. Peter the salesman and Dave the finance guy we're above and beyond amazing.

Bob Z and Pete S were very helpful and efficient . Was very pleased with the way they handled the sale they were also very friendly and helpful.

Bob was great and Courtney had the paperwork squared away . Bought my first bike in 12 years . Thanks for the new ride !

I worked with Bob in the sales department. He was very quick to respond to my needs and made this process very quick and painless. I couldnt thank him enough for his help and the great customer service I experienced.

Bob Zimmerman was fantastic to work with! Knowledgeable, courteous and professional. No games or back and forth with the sales manager. Very easy transaction.

Thank you for our new Honda Rancher ATV- she rides like a charm!

Bob Z. great sales guy to work with! Covered all our needs, Thanks Bob!

In the area for vacation from New York and had an issue with my motorcycle rear tire called and explain what I need. The folks in parts and service worked with me and got my back on the road. Excellent service from both departments. I have the web site and phone number saved in my phone and I pad just in case I ever need there service again. Thank you all so much for your service today. 5 stars for both departments.

Bob helped me every step of the way and was a great resource for questions about the bike and general riding knowledge. It was a fantastic experience working with him. Would definitely come back to work with him again.

Bob Zimmerman was awesome. Easiest purchase by far. Everyone I met was great and they even loaded and strapped down my bike for me. I can't say enough about Bob though!

Pete Skouras was outstanding in every aspect. I came in looking for two Yamaha jetskis and one week later I am beyond satisfied. Pete is very knowledgeable when it comes to sales and when it comes to the machines themselves. He was on top of everything and is very happy to help. He went above and beyond to make sure we were satisfied in every way possible. You can see his passion for watercraft/motorsports within the first few minutes of meeting him. I highly recommend going to see Pete at Rochester Motorsports!! (also you may want to meet his side kick Val, he is great too!)

Initially came in with 2 older 4 wheelers looking to have repairs done. After talking to the guys in the service department it was decided that we would get a new wheeler instead. Worked with Bob in sales who was friendly and easy to work with. Within a short period of time we had a brand new 4 wheeler on the trailer and were out the door. Great experience working with Bob.

Thank you to Jason...he is by far, the very best sales agent I have had the pleasure to work with in my 64 years. Everything you want and need in sales...professional, sincere, hard working, outstanding communication and response time, as well knowledgeable and personable. So refreshing to be treated this way. Cannot recommend this dealership enough.

Bob was great- brought us to the machine we were looking for immediately and got the process going. Everything was smooth and Bob definitely had our best interest in mind. Courtney from finance was great and the guys in the parts department were so wonderful in getting us the seat for our ATV that we wanted. Big thanks to everyone!

BOB, MY SALESMAN WAS FRIENDLY, KNOWLEDGEABLE AND ACCOMADATING. VERY EASY TO DEAL WITH

First experience with a new purchase from Rochester Motorsports and wont be the last. Bob Z was very helpful the whole process from start to finish and made sure I got the right atv for the right price. Couldnt be happier with my new Polaris 570 sportsman, thanks Bob Z!

I've bought a lot of sleds,wheelers,and bikes from several dealers,a friend told me to try RMS and I'm glad I did. 3 sleds and 1 ATV later I've been treated great by sales, service and parts Dept. Pete is the hardest working salesman ever and he always makes it happen and fast. I'll never go anywhere else.

I recently had you service my Polaris Ranger. Pick up, Delivery and service was flawless. Vanessa was in contact often with updates, she is great. Thanks

Everything about my experience was 5 star. Initial contact, on-site showroom visit, working with sales (Pete), finance (Rich), and then delivery (Josh)- I found Rochester Motorsports to be a top class operation. What was really impressive to me, especially as a new motorcyclist, is how they treated me with complete respect and made me feel as if I was their most important customer. Really a well run top down operation and I will continue to be a customer.

I wanted to express how truly amazing my experience was with Rochester Motorsports Inc. My fiance and I purchased (2) 2019 Kawasaki Brute Force 750's. The entire process was VERY "hassle free". I did business with Bob Zimmerman in sales and he was VERY professional. Courtney in finance was also VERY personable as well. I just felt very comfortable from start to finish and knew I was in good hands. They even helped us load our quads onto my trailer and I left with 2 FULL tanks of gas!! What MORE could you truly ask for?! Now a days, it's not the easiest to find good customer service through and though and that really was how my entire experience was. I would HIGHLY recommend them to ANYONE looking for a new purchase and would HAPPILY go back in the future. THANK YOU EVERYONE at Rochester Motorsports for making our experience one to remember!!!

I drive over an hour to bye my motorcycles from Rochester Power Sports. I pass a few other motorcycle dealers on my way to Rochester Power sports. I travel the extra miles for the friendly, knowledgeable, and helpful customer service. I bought my first motorcycle at Rochester Power sports a few years ago and last week returned to bye a second bike. My salesman was very helpful and knowledgeable and the young girl in finance was drop dead adorable. If I am in the market for a third bike I know where i'm going.

Great experience with the customer service provided by Chris and the entire staff in the service department. I highly recommend using them for all your motorcycle/ATV needs!

Once again Peter skouras defined customer relationship.he went well out of his way to satisfy all my questions and concerns .no doubt returning in the future.PEOPLE save your time and go there first!!

I am over 65, been around the block as far as biz experience, biz ownership, hiring many people, owned many cars, motorcycles, boats. I have a great appreciation for people who comprise businesses that promote Customer Satisfaction, in all ways possible. Rochester Motor Sports is the best at this, in my book. From the start talking with Ken their sales mgr about finding a trailer I needed, I was thoroughly impressed. This is why I felt it was highly worthwhile that I go 1.5 hours to buy from them. I am good at recognizing people's sincereity, disposition and honesty via a phone conversation. Upon arriving there I was equally impressed with all of the staff and the dealership in general. Mr Cook, the owner (not met) apparently knows first how to hire, and secondly, how to maintain what he has laid out for his business procedures, ethics and customer raport. Lastly, I am a bit of a perfectionist for various things. The closure of this deal, to include making sure all was set with the trailer, the connections, etc was handled by Pete, who I highly respect for his customer raport, and finding he is even more a perfectionist than I am ! Anybody would be crazy not to make Rochester their dealer of choice, and that is most often much more important than price, although the price I got was very good.

Best place and people ever.....love my Vino scooter......Peter Skouras was awesome!!!!! I recommend this place highly. meg

I wanted to let know what excellent buying experience I had the past week. Peter Skouras is by far the most honest, caring, knowledgeable sales person have encountered in my lifetime. His sincerity and pure willingness to help was astounding. At no point was I under any pressure to purchase anything. My Vulcan 900 is superb and it runs flawless. Peter should be considered to be a key asset to Rochester Motorsport. I am recommending him highly for any new customer. Thank you Peter for everything, I appreciated it all.

My buying experience was great with the help of Bob and Rick. All staff are friendly and professional. The technicians did awesome work on my old quad. Rochester Motorsports is the place to go. Thank you all for an overall excellent experience.

My wife Ethel & I just bought a 2018 Yamaha wolverine x4. We have never had a better experience making a major purchase. Absolute awesome crew working there. Bob Zimmerman, Norman,Rick, & oh yea Olivia..just to name a few. We had help & questions answered by other employees .Just a great experience. Happy Holidays to the whole bunch !!!

Thanks for everything

Ethel & Larry Laskey

Second purchase was just completed. Just as easy as the first!! First Class service and communication from start to finish. Thanks!!

My experience was a 10! What an absolute pleasure and easy experience it was dealing with Pete. The guys here are top notch, not pushy and very honest and knowledgeable. I got a great deal not even Craigslist could beat, with a lot of extras. I will 100% be going back! Thanks a lot guys!

Bob Zimmerman, great salesman, not a pain in the ass, knows how to talk to and serve a customer without overwhelming them like most salesman, enjoyed dealing with him

STEVE ,ALL I HAVE TO SAY MY SALES MANAGER STEVE ,I WOULD NOT OF BOUGHT MY NEW 2017 XP 1000 4 PERSON ,MANY OTHER PLACES OUT THERE,BUT THIS STEVE IS A PRO AT WHAT HE DOES,HE EVEN CALLED ME AND NOW I KNOW ALL THE NUMBERS AND HE IS GOT TO BE THE BEST AT WHAT HE DOES.I WOULD HIRE HIM HERE AT OUR COMPANY IN A SECOND.IF HE GOES .I GO WHERE HE GOES.ONE WORD .SIMPLY PROFFESSIONAL ,FRIENDLY ,KIND AND THANKS SO MUCH

Great place to do businessand Great people to deal with

i stoped in & was helpe by sterling M. he went way be on what u would think a rep. would do for findding me not only the pardt i wanted but gave me far more info that i needed to make sure i didn't make a mistake- ty for have workers like him.

My wife and I puchased a 2007 Vulcan 900 Classic LT in May of 2007 and the sales department was the friendliest Staff I've ever delt with.In 2008 I had an antifreeze leak, I brought the bike there and they fixed it. It was towards winter and by the time they got the part so they offered to store the bike for me. The service Dept. is just as friendly. I live in Maine but it's worth the trip to have the bike worked on just for the fact everyone is friendly... Sincerely, Scott Lachance

I just wanted to say thanks for all your help, especially the "parts guys" and Anthony in the other store. You have always been patient and helpful, and most of all, honest. I didn't buy my bike there, but you treat me as if I did. That's HUGE! Thanks for all your help. Chris McAndrew

I just wanted to thank Sean and everyone else at RMS for helping buy my first bike. I had been next door to the "other" bike dealer and couldn't get the time time of day from a salesperson until I started to look at the clothing. Oh, I should mention I'm a gal who would like her own bike rather than clothes to ride on the back of someone else's. Sean on the other hand, approached me in a friendly manner when I came into the store, answered all of my questions, and gave me sound advice on a bike that would suit me. I'm so thrilled with my Suzuki and am glad I bought it from RMS. Thanks again! Kim

My husband bought a Vulcan 1600 from Rochester Motor Sport a few years ago. The sales man Frank was great. There was no pressures, no hassles. My husband loves his bike. Most every time my husband would go into Rochester Motor Sport I would go with him and look at all the motor cycles in the show room, and wish I could ride. Frank the sales man said why don't you go for your licence, he gave me all the info I needed and I went for it. I got my licence and bought a V-star 650 from you guessed it Frank, at Rochester Motor Sport. My husband and I would not buy a new motor cycle from any where but Rochester Motor Sport. They are great people to work with.

To the owner of Rochester Motorsports, Your parts department is awsome. I recieved a 1988 GL1500 Goldwing (rolling frame and 3 large boxes of parts)last summer. Roger, John and even Adam have been very helpfull in both information and parts needed to get the bike back on the road. The carb rebuild kits are due in this week to get the bike in even better shape. My wife and I just bought 2 new full face helmets last week, and the guys were very helpful in getting us the best fit and had great product knowledge for all the brands you have. When I'm ready for tires and service, You are the only place I plan to go. Keep up the great work. Ride Safe! Bob & Sheila Chevalier 5/12/08

I have purchased 3 snowmobiles this year from Rochester MS. The sales and service teams have made the purchase and ownership experience "customer" friendly. I needed service on one of my new Yamaha's. The RMS team took me in immediately and took ownership for resolution in a manner that put me as a new customer at ease. I will recommend RMS to friends/family. -Steven F. Manning

I was able to look up parts for my machine easily, My emails were replied to quickly, my parts were ordered, and delivered very fast. the associates in the store were very nice and friendly and when there was somethin else I needed they looked it up and went out of their way to make sure it would work properly for me so I wouldnt get stuck with a part that I couldnt use. Thanks again to everyone there for making it so easy to get what I needed and putting the extra effort in. I'm a very satisfied customer.

I would like to comment on the excellent service I have received on two separate occasions. Your Service Manager, Norman, is the most customer focused guy I have ever dealt with in your industry. I have had two occasions where warrantee service was required two different Yamaha snowmobiles. Even though the machines were not purchased as RMS, and I was not the original purchaser, Norman took the time to research the machine's origin, change the name in the database, and repair the machines in a timely manner all while while making me feel like a valued customer. This approach definately sets RMS apart from the other guys. Please let Norman know that I appreciate this excellent service. Matt Gaudette Kennebunk, Maine

I have to say that this was one of the best purchasing experiences ever. Its the sales and parts staff that made it so. I actually look forward to doing business with these truly dedicated people. I purchased a left over 2006 kawasaki brute force 750 and I love it. Jim Truman is truly a "stand up" guy. Keep up the excellent work guys it is what makes you, and keeps you Number 1 sale after sale.

best dealer period and i've been to them all

We just purchased 3 ATV's for our family to ride on and had a simply great experience at Rochester Motor Sports! For anyone who wonders where customer service has gone, you really must shop here. Sean, our salesperson, was knowledgable, friendly and found us the very latest discounts for which we were eligible. He went above and beyond to make sure we got everything we wanted. I couldn't possibly mention everyone we dealt with in the store, but suffice it to say that each was just as great to work with as the last. From the guys in the shop, to the sales manager to the business manager to the service department...you should all be very proud of what you have created there. Not to mention how much we love our machines!!

i think rochester motorsports is the BEST!!!!!!!!!!!

My son bought a 2006 Katana and dropped it within the first few minutes he owned it. After a lot of discussion I ended up with the bike and your sales staff made this very easy. Getting the damaged parts replaced was possible only due to a super effort by Adam Chin (Suzuki made this difficult by mislabeling parts twice). This effort proves that it is the dealer that makes the difference. I will buy another bike from Rochester Motorsports. This dealership has employees that love what they do, and set a new standard for customer service which everyone should learn from.

Everyone from my salesman Frank to Jim the sales manager to everyone in parts and service, everyone has been great to deal with, I have not rode a bike in 25 years, and they helped me with all my questions... The Suzuki Boulevard C50C is the BEST motorcycle I have been on in years and it's the Balls, I love it.......

i havnt been there because im 13 but when i get older im going there to buy a Yamama YZF R1, eaither black on black or blue and white

I just purchased a 2006 Kawasaki Vulcan 900 and i couldnt be happier. I went into the store looking for advise. I got it in the staff at Rochester Motorsports. Kind, knowledgable, and helpful service which has made my purchase and overall experience a great one. I couldnt have asked for a better bike. Exactly what i was looking for. Comfortable, powerful, overall nice ride. Thanks.

Hey, I purchased a 2001 Sea-Doo GTX DI personal watercraft from you guys not to long ago and I finally have some time to let you know how happy I am with everything. I am very pleased with your sales department and the knowledge that they have. They were able to answer all of my questions and were extremely fast with replying to my e-mails. I also was very surprised when I received a call asking me if I wanted the machine delivered to my house....How could I pass that up! It was delivered to my house and in excellent condition. Thank you for everything you have done and I will definitely be doing business with you guys in the future - Keep up the great work!

Hello, My name is Mike Donahue and I bought a leftover 2004 Suzuki Katana from Rochester Motor Sports last month. Yesterday night (5/24/05), I dropped my bike off in your service department for the 600 mile check-up. My wife was suppose to meet me there and give me a ride home. Time was passing by and my wife was not showing up. About 10 minutes later, Jake gave me note with a message on it to call my wife. I did not recognize the number on the note. I called the number and it was the York County Sheriffs department telling me that my wife and two daughters were involved in an accident on RT 202 in Lebanon. The Sheriffs department told me that no one was injured, but the vehicle was badly damaged. As you can imagine, I was very upset. I tried calling a friend that I know that lives in the Rochester area to give me a ride there. I could not find his number. One of your employees from the service department volunteered to give me a ride to the accident scene (I very much apologize for not catching his name). That was extremely appreciated. I can not tell you how much I appreciate the professionalism that your employees demonstrated when I distressed about my family being involved in a car accident. I was not thinking clearly because of it. I am happy to report that no one in the accident was hurt. I just wanted to drop you a line to show my appreciation to Rochester Motor Sports and to say thank-you very much. Best regards, Mike Donahue

I love my brute force. It is the best I ever have road on and I would get nothing else and rochester motor sports is better then (other dealers) by far.

you guys made the process quite simple, the experience was awesome. you guys rock! the parts and accessories people rock too, quite knowledgeable.

Went in looking to purchase my first motorcycle & Bob Zimmerman immediately brought us over to the honda rebel. Ended up being the right fit & price.

Just had my 2015 Victory CCT in for warranty work and recall and was very satisfied.