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| What some of our customers say about our dealership.
To add a testimonial of your own, or to critique our web site, please submit your ideas on our Customer Survey Page.
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"Great place to do businessand Great people to deal with"
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By: Randy Amesbury,MA
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"i stoped in & was helpe by sterling M. he went way be on what u would think a rep. would do for findding me not only the pardt i wanted but gave me far more info that i needed to make sure i didn't make a mistake- ty for have workers like him."
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By: Anonymous rochester,NH
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"My wife and I puchased a 2007 Vulcan 900 Classic LT in May of 2007 and the sales department was the friendliest Staff I've ever delt with.In 2008 I had an antifreeze leak, I brought the bike there and they fixed it. It was towards winter and by the time they got the part so they offered to store the bike for me. The service Dept. is just as friendly. I live in Maine but it's worth the trip to have the bike worked on just for the fact everyone is friendly...
Sincerely,
Scott Lachance"
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By: Scott Biddeford,ME
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"I just wanted to say thanks for all your help, especially the "parts guys" and Anthony in the other store. You have always been patient and helpful, and most of all, honest. I didn't buy my bike there, but you treat me as if I did. That's HUGE! Thanks for all your help.
Chris McAndrew"
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By: chris dover,XX
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"I just wanted to thank Sean and everyone else at RMS for helping buy my first bike. I had been next door to the "other" bike dealer and couldn't get the time time of day from a salesperson until I started to look at the clothing. Oh, I should mention I'm a gal who would like her own bike rather than clothes to ride on the back of someone else's. Sean on the other hand, approached me in a friendly manner when I came into the store, answered all of my questions, and gave me sound advice on a bike that would suit me. I'm so thrilled with my Suzuki and am glad I bought it from RMS. Thanks again!
Kim"
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By: Kimberly Alton Bay,NH
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"My husband bought a Vulcan 1600 from Rochester Motor Sport a few years ago. The sales man Frank was great. There was no pressures, no hassles. My husband loves his bike. Most every time my husband would go into Rochester Motor Sport I would go with him and look at all the motor cycles in the show room, and wish I could ride. Frank the sales man said why don't you go for your licence, he gave me all the info I needed and I went for it. I got my licence and bought a V-star 650 from you guessed it Frank, at Rochester Motor Sport. My husband and I would not buy a new motor cycle from any where but Rochester Motor Sport. They are great people to work with."
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By: joanie Middleton,NH
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"To the owner of Rochester Motorsports,
Your parts department is awsome. I recieved a 1988 GL1500 Goldwing (rolling frame and 3 large boxes of parts)last summer. Roger, John and even Adam have been very helpfull in both information and parts needed to get the bike back on the road.
The carb rebuild kits are due in this week to get the bike in even better shape. My wife and I just bought 2 new full face helmets last week, and the guys were very helpful in getting us the best fit and had great product knowledge for all the brands you have. When I'm ready for tires and service, You are the only place I plan to go.
Keep up the great work.
Ride Safe!
Bob & Sheila Chevalier 5/12/08
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By: Bob Sanford,ME
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"I have purchased 3 snowmobiles this year from Rochester MS. The sales and service teams have made the purchase and ownership experience "customer" friendly.
I needed service on one of my new Yamaha's. The RMS team took me in immediately and took ownership for resolution in a manner that put me as a new customer at ease. I will recommend RMS to friends/family. -Steven F. Manning"
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By: steven Derry,NH
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"I was able to look up parts for my machine easily, My emails were replied to quickly, my parts were ordered, and delivered very fast. the associates in the store were very nice and friendly and when there was somethin else I needed they looked it up and went out of their way to make sure it would work properly for me so I wouldnt get stuck with a part that I couldnt use. Thanks again to everyone there for making it so easy to get what I needed and putting the extra effort in. I'm a very satisfied customer."
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By: aaron cape neddick,ME
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"I would like to comment on the excellent service I have received on two separate occasions. Your Service Manager, Norman, is the most customer focused guy I have ever dealt with in your industry. I have had two occasions where warrantee service was required two different Yamaha snowmobiles. Even though the machines were not purchased as RMS, and I was not the original purchaser, Norman took the time to research the machine's origin, change the name in the database, and repair the machines in a timely manner all while while making me feel like a valued customer. This approach definately sets RMS apart from the other guys. Please let Norman know that I appreciate this excellent service.
Matt Gaudette
Kennebunk, Maine "
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By: Matt Kennebunk,ME
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"I have to say that this was one of the best purchasing experiences ever. Its the sales and parts staff that made it so. I actually look forward to doing business with these truly dedicated people. I purchased a left over 2006 kawasaki brute force 750 and I love it. Jim Truman is truly a "stand up" guy. Keep up the excellent work guys it is what makes you, and keeps you Number 1 sale after sale."
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By: Mark Rochester,NH
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"best dealer period and i've been to them all"
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By: Michael farmington,ME
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"We just purchased 3 ATV's for our family to ride on and had a simply great experience at Rochester Motor Sports! For anyone who wonders where customer service has gone, you really must shop here. Sean, our salesperson, was knowledgable, friendly and found us the very latest discounts for which we were eligible. He went above and beyond to make sure we got everything we wanted. I couldn't possibly mention everyone we dealt with in the store, but suffice it to say that each was just as great to work with as the last. From the guys in the shop, to the sales manager to the business manager to the service department...you should all be very proud of what you have created there. Not to mention how much we love our machines!!"
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By: Kimberly Andover,MA
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"i think rochester motorsports is the BEST!!!!!!!!!!!"
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By: ,XX
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"My son bought a 2006 Katana and dropped it within the first few minutes he owned it. After a lot of discussion I ended up with the bike and your sales staff made this very easy. Getting the damaged parts replaced was possible only due to a super effort by Adam Chin (Suzuki made this difficult by mislabeling parts twice). This effort proves that it is the dealer that makes the difference. I will buy another bike from Rochester Motorsports. This dealership has employees that love what they do, and set a new standard for customer service which everyone should learn from."
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By: Anonymous Sanbornville,NH
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"Everyone from my salesman Frank to Jim the sales manager to everyone in parts and service, everyone has been great to deal with, I have not rode a bike in 25 years, and they helped me with all my questions... The Suzuki Boulevard C50C is the BEST motorcycle I have been on in years and it's the Balls, I love it......."
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By: Ken Lee,NH
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"i havnt been there because im 13 but when i get older im going there to buy a Yamama YZF R1, eaither black on black or blue and white"
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By: Jeff Lexington,MA
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"I just purchased a 2006 Kawasaki Vulcan 900 and i couldnt be happier. I went into the store looking for advise. I got it in the staff at Rochester Motorsports. Kind, knowledgable, and helpful service which has made my purchase and overall experience a great one. I couldnt have asked for a better bike. Exactly what i was looking for. Comfortable, powerful, overall nice ride. Thanks."
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By: Scott Lee,NH
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"Hey, I purchased a 2001 Sea-Doo GTX DI personal watercraft from you guys not to long ago and I finally have some time to let you know how happy I am with everything. I am very pleased with your sales department and the knowledge that they have. They were able to answer all of my questions and were extremely fast with replying to my e-mails. I also was very surprised when I received a call asking me if I wanted the machine delivered to my house....How could I pass that up! It was delivered to my house and in excellent condition. Thank you for everything you have done and I will definitely be doing business with you guys in the future - Keep up the great work!"
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By: Christopher Gilford,NH
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"Hello,
My name is Mike Donahue and I bought a leftover 2004 Suzuki Katana from Rochester Motor Sports last month. Yesterday night (5/24/05), I dropped my bike off in your service department for the 600 mile check-up. My wife was suppose to meet me there and give me a ride home. Time was passing by and my wife was not showing up.
About 10 minutes later, Jake gave me note with a message on it to call my wife. I did not recognize the number on the note. I called the number and it was the York County Sheriff’s department telling me that my wife and two daughters were involved in an accident on RT 202 in Lebanon. The Sheriff’s department told me that no one was injured, but the vehicle was badly damaged. As you can imagine, I was very upset.
I tried calling a friend that I know that lives in the Rochester area to give me a ride there. I could not find his number. One of your employees from the service department volunteered to give me a ride to the accident scene (I very much apologize for not catching his name). That was extremely appreciated.
I can not tell you how much I appreciate the professionalism that your employees demonstrated when I distressed about my family being involved in a car accident. I was not thinking clearly because of it.
I am happy to report that no one in the accident was hurt. I just wanted to drop you a line to show my appreciation to Rochester Motor Sports and to say thank-you very much.
Best regards,
Mike Donahue
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By: Mike Shapleigh,ME
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""I love my brute force. It is the best I ever have road on and I would get nothing else and rochester motor sports is better then (other dealers) by far." "
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By: Anonymous gonnic,NH
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"you guys made the process quite simple, the experience was awesome. you guys rock! the parts and accessories people rock too, quite knowledgeable."
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By: Anonymous Dover,NH
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